ProDevelopment (PTY) LTD Managed Service Operations Manager Vacancies 2022 Apply

ProDevelopment (PTY) LTD Managed Service Operations Manager Vacancies 2022 Apply Here @ Careers Portal

Are you interested in Managed Service Operations Manager jobs? And if you are, have you gone through the recent recruitment notices and their respective whereabouts? If not, you must check it immediately. This entire article will tell you about one such recent recruitment notice, namely ProDevelopment Vacancies circular 2022 ZA Government Jobs seekers, Download ProDevelopment Application form, Desirous candidates can apply for Current Vacancies in South Africa according to their academic capabilities.

ProDevelopment Vacancies 2022 Apply Here @ You can apply now for Managed Service Operations Manager at ProDevelopment Careers Portal

Kindly read it up to know all the details of the mentioned job post.

ProDevelopment (PTY) LTD Managed Service Operations Manager Vacancies 2022: Detailed Notification

The name of the authority by which this recruitment of Managed Service Operations Manager is being conducted is ProDevelopment Recruitment Portal for which many vacancies have been out. The total number of vacancies have not been out yet still if you are interested enough, you can check upon it.
Candidates who are of interest are requested to apply for this position whenever the forms will be out and before the final date by visiting the organization’s official website.

Candidates are advised to first download the official notification from the official website and then read off all the necessary instructions related to the vacancy.

ProDevelopment (PTY) LTD Managed Service Operations Manager Vacancies: Important Dates for Vacancy

Many vacancies have been released for this post but might change here and there with further notifications to be issued shortly.

ProDevelopment (PTY) LTD Managed Service Operations Manager Vacancies: Eligibility Criteria

Every job notification is released with some eligibility criteria which include some of the rules to be followed by the candidate before deciding to apply for it otherwise they might not be able to do so.

Thus, the eligibility criteria for this post follows:

ProDevelopment (PTY) LTD Managed Service Operations Manager Careers 2022 Summary:

Name of the Organization ProDevelopment Vacancies Recruitment Portal
Name of the Post Managed Service Operations Manager
Last Date to Apply As Per ProDevelopment Organization Required
Qualification 10 – 15 Years Working experience
Location Jobs in Rustenburg
Salary R 500000.00-630000.00 a year
Mode of Application Online
Official Website

So, we have mentioned all the available details issued on the official website regarding ProDevelopment Recruitment such as the number of available posts, age limit, educational qualification required, and mode of application. For further information, do keep a check on the official website.

With the hope that you have got a clearance about the notice, submit your form in time.

How to Apply for the ProDevelopment (PTY) LTD Managed Service Operations Manager Vacancies ?

As already mentioned above, the starting has not been mentioned yet but the closing date for filling in the application form for ProDevelopment Recruitment 2022 has been declared. But still you are advised to keep visiting the official website for further updates.

Always fill the form carefully in order to avoid any mistake.

  • Interested candidates need to visit the concerned website at
  • Following that, search for the recruitment section and you will find the ProDevelopment (PTY) LTD Managed Service Operations Manager Recruitment 2022.
  • After that, click on it and select the link to apply online.
  • Before filling it up, be ready with all of the required documents, scanned passport size photo and scanned signature to be needed to complete the application form.
  • Now, fill out the application form mentioning all the required details. Be careful to fill correctly. Double-check after filling it.
  • After checking it again, click on submit and your final submission of the form will be done.
  • After the submission, make sure to download the form and keep copies of it, in case they are needed for further purposes.

Note: If application process goes offline, then you are requested to send the application form to the concerned organization.

ProDevelopment (PTY) LTD Managed Service Operations Manager Careers Jobs 2022 Description

Job Description

Our Client a Global tech firm is seeking a Managed Service Operations Manager to join their team in Rustenburg. They offer stability, growth, attractive salary along with excellent benefits and a great working environment.

The Managed Services (MS) Operations Manager operates as part of and responsible for service delivery in the provision of the highest level of client satisfaction and the successful continuance of business operations within the organization

Job Profile Summary

Oversees the Operational Managed services and assigned field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: Contracted Managed Services, Cloud exposure, networking and wireless networking systems, Active Directory, SCCM, SCOM, Intune, Backups, Firewall and Server Virtualization

  • Manage engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software
  • Establishes and maintains lines of communication with the client service owners and technical teams on design, reliability, and maintenance issues
  • Ensures that engineers are current with the latest upgrades and/or new releases
  • May be involved in coordinating customer installation
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Key Roles and Responsibilities:

  • Proactively monitor and drive service delivery to clients from the operations and technical teams
  • Manage client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers
  • Work with client advocacy teams to evaluate regional client reviews to ensure proactive incident management at client sites
  • Ensure that the standard client information repository related to technology, operations manuals, etc. is current and accurate
  • Maintain a comprehensive list of client requirements, the scope of deliverables, technology, and the delivery model
  • Run the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to our clients.
  • Provide operational support and continuous service improvement post client handover from TS (or other) teams
  • Plan, training and development initiatives for direct reports
  • Liaise training requirements for service operations teams and squads
  • Plan and implement key service improvement priorities based on a continual service improvement approach
  • Feed continual service improvement priorities into the automation team
  • Manage, technical team to achieve strategic initiatives
  • Measure, analyze and improve team’s delivery capabilities
  • Ensure that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analyzed, and issues are resolved
  • Responsible for the day to day running of the operations with the performance established by the business
  • Ensure maximum uptime and the accurate and early response to client operational issues
  • Responsible for resource planning and work allocation to meet agreed service levels
  • Identify opportunities for continuous service improvement
  • Engage with clients for technical operations as part of routine operations

Knowledge, Skills and Attributes:

  • Excellent organizational and team leadership skills
  • Excellent communication skills – both verbal and written
  • Ability to collaborate with internal stakeholders and external clients
  • Strong leadership skills including effective time management, prioritization and delegation of work
  • Excellent focus on client centricity
  • Highly focused on business outcomes
  • Ability to guide the team through transformational objectives set out by the business
  • Ability to communicate and work across different cultures and social groups
  • Ability to work well in a pressurized environment
  • Ability to adapt to changing circumstances

Academic Qualifications and Certifications:

  • Typically requires substantial related experience with a bachelor’s or equivalent degree; or extensive experience
  • 10 – 15 Years Working experience
  • 5 Years proven experience as a Team lead / Operations Manager L1
  • ITIL certification v4
  • Relevant technical certifications
  • 5+ years of experience Supervisor / Operations Manager with a strong background in customer service required.
  • Previous experience working at a large company preferred

Required Experience:

  • Substantial experience in coaching and mentoring teams daily
  • Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc.)
  • Demonstrated experience in organizational change management (transformational experience)
  • Substantial experience in the management of people, process, and technology


Apply Here

Frequently Asked Questions Related To ProDevelopment (PTY) LTD Managed Service Operations Manager Vacancies “

  1. How many vacancies are available for this post?

Ans. Till now, the number of vacancies is not cleared so you are advised to keep a check on the official website.

  1. When is the final date to fill out the application form?

Ans. The final date of applying for the post.

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