To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist actuarial expertise.

Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached

Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers

Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.

Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash

Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.

Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorization Capture all transactions on the Bank system and ensure that all transactions are properly authorized before finalizing the processing

Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch

Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.

Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers

Ensure adherence to the SARB minimum requirements |

Customer Service:

Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager

Provide Regular feedback to customers on the progress of their enquiries

Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers

Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer.

Ensure friendly, focused customer interaction at all times

Portray a professional image and ensure that personal appearance conforms to Corporate Image standards

Contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs

Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted |

Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures

Conduct cash counts and visual checks as assigned by the line manager from time to time

Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.

Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.

Adhere to prescribed control measures to prevent fraud, losses and shortages

Report suspicious transactions as per Money Laundering control frameworks

Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation

Follow off-line procedures and comply with all regulatory and compliance requirements

Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheque, Fraud, Foreign Exchange, this will help you also to prevent fraud

Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorizing transactions, ensure processing within correct limits & mandates.

Education Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Clean records of debts not listed on Reds list checks,

Package & Remuneration:

• Contract: 6 Months

Interested?

• Apply directly through LINKEDIN / PNET or Email your CV to Jobs@quest.co.za
• If you’re emailing us directly, remember to insert “Trained Bank Teller ” in the email subject line, for consideration!