CipherWave Vacancies 2023 Apply

CipherWave Vacancies 2023 Apply Here 

Are you interested in CipherWave jobs? And if you are, have you gone through the recent recruitment notices and their respective whereabouts? If not, you must check it immediately. This entire article will tell you about one such recent recruitment notice, namely CipherWave Vacancies circular 2023 ZA Government Jobs seekers, Download CipherWave Application form, Desirous candidates can apply for Current Vacancies in South Africa according to their academic capabilities.

CipherWave Vacancies 2023 Apply Here You can apply now for Service Delivery Manager at CipherWave Careers Portal

Kindly read it up to know all the details of the mentioned job post.

CipherWave Vacancies 2023: Detailed Notification

The name of the authority by which this recruitment of Service Delivery Manager is being conducted is CipherWave Recruitment Portal for which many vacancies have been out. The total number of vacancies have not been out yet still if you are interested enough, you can check upon it.
Candidates who are of interest are requested to apply for this position whenever the forms will be out and before the final date by visiting the organization’s official website.

Candidates are advised to first download the official notification from the official website and then read off all the necessary instructions related to the vacancy.

CipherWave Vacancies: Important Dates for Vacancy

Many vacancies have been released for this post but might change here and there with further notifications to be issued shortly.

CipherWave Vacancies: Eligibility Criteria

Every job notification is released with some eligibility criteria which include some of the rules to be followed by the candidate before deciding to apply for it otherwise they might not be able to do so.

Thus, the eligibility criteria for this post follows:

CipherWave Careers 2023 Summary:

Name of the Organization CipherWave Vacancies Recruitment Portal
Name of the Post Service Delivery Manager
Last Date to Apply As Per CipherWave Organization Required
Qualification Degree
Location Jobs in Johannesburg, Gauteng
Salary R 36 005 per month
Mode of Application Online
Official Website

So, we have mentioned all the available details issued on the official website regarding CipherWave Recruitment such as the number of available posts, age limit, educational qualification required, and mode of application. For further information, do keep a check on the official website.

With the hope that you have got a clearance about the notice, submit your form in time.

How to Apply for the CipherWave Vacancies ?

As already mentioned above, the starting has not been mentioned yet but the closing date for filling in the application form for CipherWave Recruitment 2023 has been declared. But still you are advised to keep visiting the official website for further updates.

Always fill the form carefully in order to avoid any mistake.

  • Interested candidates need to visit the concerned website at
  • Following that, search for the recruitment section and you will find the CipherWave Recruitment 2023.
  • After that, click on it and select the link to apply online.
  • Before filling it up, be ready with all of the required documents, scanned passport size photo and scanned signature to be needed to complete the application form.
  • Now, fill out the application form mentioning all the required details. Be careful to fill correctly. Double-check after filling it.
  • After checking it again, click on submit and your final submission of the form will be done.
  • After the submission, make sure to download the form and keep copies of it, in case they are needed for further purposes.

Note: If application process goes offline, then you are requested to send the application form to the concerned organization.

CipherWave Careers Jobs 2023 Description

  • Ensuring that recovery processes and procedures are in place and tested regularly
  • Ensure that communication and feedback on major incidents, problems and changes
  • Ensure that the major incident management process is managed and maintained
  • Ensuring that recovery processes and procedures are in place and tested regularly
  • Ensure that SLA reporting and reviews are in place on a regular basis
  • Creating a collaborative, innovative and efficient working culture
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Ensure Project Efficiency – Defining and documenting project scope and resource requirements
  • Ensuring that recovery processes and procedures are in place and tested regularly
  • Provide clients with regularly SLA reporting and service reviews
  • Provide options and recommendations on solutions
  • Ensure that communication and feedback on major incidents, problems and changes
Main purpose of position:
  • As a growing brand, CipherWave is looking for a Service Delivery Manager. The role involves working across teams to ensure the company is meeting its overall strategic & operational objectives. The role reports directly to the Chief Operating Officer. As the SDM you will be responsible for ensuring Service Delivery KPI’s are met through engagements with the company’s 3rd party suppliers, partners and internal teams.
Responsibilities and duties:
  • Act as an intermediary between CipherWave and clients on all delivery & installation queries, expediting where necessary with providers and suppliers
  • Maintain solution delivery relationships from inception to completion of a service
  • Engaging with 3rd party supplies to ensure they are maintaining their Uptime SLA commitments on a monthly / quarterly basis
  • Effective Management and trending of all incidents logged
  • Ensure that SLA’s are clearly understood and communicated to all relevant stakeholders
  • Ensure that effective and proactive communication always takes place to the key stakeholders
  • Develop relationships with key stakeholders
  • Maintaining and ordering of equipment require to meet installation projects
  • Managing the Service Delivery Team and ensuring that monthly customer engagement meetings and service delivery reports are met
  • Monitor the level of client satisfaction at regular intervals or after each significant delivery of product or service and respond to clients’ queries and complaints ensuring that corrective action is taken
  • Encourage clients to take part in the continuous improvement of the products and services supplied
  • Addressing service improvements with internal team or with external providers to ensure the company is meeting is service commitments to our customers
  • Identify opportunities for Service improvements
  • Managing delivery and support of national remote hands team through 3rd party partnerships in order to ensure that resources are available to meet support and installation requirements
  • Handling escalations from any of the internal finance, support, projects or sales team with respect customer service delivery problems and working respective teams to resolve timeously
  • Improving processes with the view to improve the customer engagement model and the customer experience
  • Monthly Reporting to management on Operations debarments performance against set KPI’s
  • Perform monthly forecasting of cost of sales, operational expenditure, and financial projections
  • Assist in the creation and management of a budget for the area of responsibility
  • Assess, manage and monitor financial risks, and identify new opportunities to obtain and save funds
  • People Management
  • Attract – Assist with selecting the right people into the right positions and onboarding them into the team and organisation
  • Develop – Effectively clarifying performance expectations, demonstrate ‘credible’ commitment to employee development and understand the requirements of coaching
  • Engage – Ability to communicate regularly and effectively, provide daily guidance and demonstrate commitment against the Company’s values thereby gaining employee commitment
  • Retain – Ability to motivate and retain key talent within the organisation through fair, accurate and informative feedback and management of employees
  • Managing both New Service Activation, Service De-activation, Customer lifecycle management through support systems
  • Managing the NOC team’s KPI in alignment to the companies and working with HR continuously keep this updated through the Financial Year
Desired skills & experience
  • ICT / ISP / Telco experience – International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E) Prince ii / PMBok certification
  • Certification in ITIL Service Management and Service Delivery modules
  • Business Management qualifications a plus
  • Must have worked in a team or with teams
  • Good time management skills
  • Ability to cope under pressure
  • Willing to work extended hours
Minimum experience:
  • Min. 5 years experiencing working in an operations role and directly involved in projects, service delivery and vendor or supplier engagement
  • Min 3 years management experience, whereby you have successfully managed a team
Minimum qualification:
  • A Degree (NQF7) or Diploma (NQF6) in IT and / or Project Management
  • Driver’s License
Additional requirements:
  • Developing and implementing account plan or strategy
  • People / Team Leadership
  • Decision Making
  • Meeting customer expectations / Customer Experience
  • Communication and Impact

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful.

Apply Here

Frequently Asked Questions Related To CipherWave Vacancies “

  1. How many vacancies are available for this post?

Ans. Till now, the number of vacancies is not cleared so you are advised to keep a check on the official website.

  1. When is the final date to fill out the application form?

Ans. The final date of applying for the post.

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