To manage, evolve and execute on the key accountabilities of the FTTH department in line with the overall corporate objectives within the agreed budget and timescales.

Key Performance Areas
Key accountabilities
The end-to-end design, delivery, and operations of Cell C’s FTTH domain in line with the corporate strategic imperatives, covering

• Day-to-day operations within the BSS FTTH business unit.
• Support technology requirements in line with FTTH Business unit strategic objectives.
• Management of FTTH billing and support team for effective delivery.

So as to

• Meet internal business requirements.
• Drive cross functional collaboration.
• Continually optimise the operational effectiveness.
• Continually reduce costs.

Service Delivery

• Consult with Commercial and business-facing projects to ensure alignment of requirements and implantation of relevant solutions.
• Provide business consultation in defining processes and functions.
• Participate in and review business requirements specifications (BRS) and functional design specifications (FDS)
• Documentation of application components, use cases, process flows and configuration requirements.
• Provide support in delivery of related projects within the business support systems (BSS) domain.

Technology

• Understanding the end-to-end charging, processing and invoicing process and principles for FTTH customer billing.
• Understand the end-to-end billing and business support systems environment, with all systems, applications and business processes involved.
• Thorough understanding of FTTH systems and product catalogue methodologies.
• Understanding of telecommunication’s billing processes required to ensure the standardization of the billing processes
• Management of all infrastructure and applications within the FTTH billing domain.
• Manage all internal and 3rd party integration points into the BSS domain
• Understanding on integration principles within telecoms industry.
• Management of all services related to integration, retail and call centre solutions.
• Definition and effective software release management strategies
• Management and prioritization of required changes to ensure timely delivery of BSS requirements.
• Definition of effective release deployment strategies to support business requirements
• Ensure effective user acceptance testing (UAT) strategies
• Management and effective management alignment of environments to ensure seamless requirement delivery.
• Capacity management of all concerned environments.
• Management of all related technology upgrades.
• Review and ensure appropriate measures are in place for accurate and valid billing for all Cell C customers.
• Implement controls to ensure all invoices are issued and are accurate.
• Review all outputs generated by to ensure completeness, accuracy and validity of invoicing and account receivables (AR).
•  Ensure invoicing is prepared in terms of the contracts and schedule of charges with service providers.
•  Implement appropriate measures to ensure billrun(s) are completed as per agreed service level agreements.

  Financial Management

• Plan, submit and agree annual budget in line with technology plans, requirements aligned to the company imperatives.
• Manage, monitor, and control the annual Opex and Capex budget and ensure that there is no overspend.
• Update the current year budget forecasts in line with the financial unit requirements.
• Review and approve cost expenditure as per delegation of authority.
• Continually optimise the deployment of the budget and implement initiatives to achieve savings.
• Review all outputs to ensure completeness, accuracy, and validity of FTTH invoicing.
• ·Implement appropriate measures to ensure billrun(s) are completed as per agreed service level agreements.

 Vendor and Contract management

• Ensure that all equipment maintenance and support (M&S) as well as 3rd party managed services are covered by contracts that are valid and in effect.
• Working with Procurement, ensure that all contracts are negotiated so that the best position for Cell C is obtained
• Ensure that all contacts are actively managed at that the contracted outcomes are indeed delivered by the 3rd party.
• Ensure that all contracts are regularly reviewed, renewed, and optimised in line with the strategic objectives.
• Maintain the relationship with vendors and suppliers to ensure services delivered are in accordance with contracts and aligned to business objectives.
• Ensure Service Level Agreements (SLA) are adhered to, with defined processes and structured governance models to allow suppliers to work effectively in collaboration with the organisation and enable Cell C to measure outputs and take appropriate action when required.
• Ensure timely and effective reporting on vendor performances.
•  Assure service designs, tests, updates, and releases developed by the providers are in accordance with Cell C service standards and policies.
• Ensure the appropriate support processes and practises for 3rd party services are in place.
• Support the Legal department with vendor disputes.

People Leadership

• Lead and motivate staff to effectively deliver objectives, ensuring development opportunities, appraisal and management systems are embedded and relevant HR procedures are adhered to.
• Provide an advisory, support and mentorship function to enable staff to grow within their career.
• Drive employee engagement and maintain a low staff turnover rate.
• Initiate the appropriate Labour Relation action required within the department.
• Establish, evaluate, and guide the department’s Employee Performance Management programme.
• Set Key Performance Indicators targets and goals as per the department’s strategy and business objectives.
• Recruit employees: assign and direct work, oversee their development, identify training needs, and maintain staff competence.

Governance and compliance

• Ensure that General IT Controls (GITC) are effective and in line with audit requirements.
• Apply and adhere to Cell C HR policies, procedures and rules.
• Apply and adhere to Cell C Procurement policies, procedures and rules.
• Apply and adhere to Cell C Health and Safety policies, procedures and rules.
• Cooperate with Internal Audit and ensure that all findings are valid, attended to and closed by due dates.
• Demonstrate ethical business values and practices.

Perform any other related duties as requested by Management

• As defined from time to time.