Multichoice Call Centre Careers Jobs 2022 Description

Designation:
Manager Digital Marketing

Category:
MultiChoice South Africa

Level:
Skilled

Closing date:
28 Sep 2022

Position Type:
Permanent

Location:
MultiChoice City

Job Description:

The Organization

The MultiChoice Group is a broad-based multinational media and entertainment group headquartered in South Africa, Dubai and Netherlands with principal operations in pay television, video entertainment, advertising and content security serving rapidly growing base of 20 million subscribers. Brands within the Group include DSTV, GOTv, SuperSport, M-net, DStv app, Showmax and Europe based content security leader Irdeto.
MultiChoice Group has a successful history of identifying trends early, adapting them for our markets and leveraging them to provide the best experience to customers in Africa. The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. By joining our team, you can help in achieving our objectives, namely: Expand Pay TV, grow SVOD subscriber base and advertising sales; focus on investment and technology; maintain a local approach, provide quality service and attract innovative and motivated employees.

Join Africa’s most loved storyteller!

Reports to

Senior Manager Media & Digital Marketing

Direct Reports

Yes (2)

*Division
*

Consumer Marketing

Department

Digital Marketing

Key Customers

Internal: stakeholders include teams and individuals within marketing, customer insights, digital and the broader organization.
External: stakeholders include partners and vendors

Key Performance Objectives

Tasks

Digital Marketing Strategy & Operational Excellence

• Plan and execute all digital marketing, including SEO/SEM, marketing database, emails, social media and display advertising campaigns
• Design, build and maintain the Multichoice digital presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Draft & execute digital consumer journey mapping
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies; provide thought leadership and perspective for adoption where appropriate

Budgeting, Planning & Organizing

• Deliver impactful and cost-effective digital marketing plans
• Monitor, analyse and report on competitive marketing strategies
• Manage digital budgets and timelines for paid media & digital creative programs

People Management

• Manage team member(s) to ensure effective delivery of business unit objectives
• Develop a high performing team by embedding formal performance processes
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
• Approve leave requests for team members and create a leave plan to ensure adequate coverage
• When required, initiate disciplinary processes for team members calling on support from Senior Manager in the team when required
• Resolve grievances raised by team members and escalate only if required
• Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with
• Motivate team members and ensure that their efforts are recognised

Qualifications

• Degree in Marketing, related degree or relevant IMM Diploma
• Post Grad advantageous

Experience

• At least 3-5 years’ relevant professional experience in digital marketing, media buying, and/or advertising production management
• Ability to juggle multiple priorities and excel in a lean work environment

Technical Competencies

• Negotiation skills
• Good communication skills
• Interpersonal skills
• Customer service orientation
• Outstanding presentation skills
• Outstanding MS Excel skills
• Good financial / management accounting skills

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

Apply Here